The Use of Technology in Enhancing Communication Between Nurses and Patients

Abstract

Background: The rapid proliferation of smartphones has transformed communication in healthcare, particularly between nurses and patients. As personal digital devices become integral in clinical settings, understanding their impact on nursing practices and patient care is crucial, especially amid the challenges posed by the COVID-19 pandemic.

Methods: This scoping review synthesizes existing literature on nurses' use of personal smartphones in clinical environments. The review examines studies that explore the benefits and drawbacks of smartphone use, focusing on communication, access to information, and the implications for patient care and safety.

Results: Findings indicate that nurses utilize smartphones for various clinical functions, including accessing medical information, communicating with colleagues, and enhancing patient interactions. While smartphones facilitate immediate access to vital data and improve team collaboration, they also pose risks such as distractions, potential breaches of patient confidentiality, and variability in the quality of health-related applications. Notably, 42% of nurses reported distractions affecting patient care, highlighting the dual-edged nature of smartphone use.

Conclusion: The findings underscore the need for healthcare organizations to develop clear policies regarding smartphone use in clinical settings. Effective training and guidelines can help mitigate risks while leveraging the benefits of mobile technology for enhanced communication and patient care. Future research should address gaps in understanding the long-term effects of smartphone use on nursing practices and patient outcomes, particularly in diverse healthcare environments.