Systematic Literature Review Study of Transformational Healthcare Practices in Saudi Arabia: The Impact of Healthcare Team Approaches on Patient Satisfaction

Abstract

Background: The Kingdom of Saudi Arabia has lately been experiencing major changes in the delivery and organization of health care services through the Vision 2030 objectives of providing quality health care services; promote patient centered care, a workforce that is satisfied and heath care services that are efficient. Leadership, patient-centered care, and team-based care as the key concepts of health care reforms. Although earlier research has emphasized on effects of these practices on healthcare performance, more depth knowledge is required on their influence on consumers’ satisfaction and employees’ productivity.

Aim: The purpose of this research is to investigate the role of change management strategies in patient satisfaction in Saudi Arabian healthcare focusing on patient centered care, communication, leadership and teamwork.

Method: This research involved a synthesis of cross-sectional studies employing different kinds of healthcare models and practices in Saudi Arabia between 2019 and 2023. Under quantitative analysis, cross-sectional research and systematic reviews while under the qualitative analysis, literature research was used and the correlation between transformational practices and patient satisfaction was evaluated.

Results: The research evidence suggests that developing patient – centered care, communication, transformational leadership, teamwork and technology improve patient satisfaction. It also focused on the empathic training as well as the impact of using advance digital health solutions. Engagement in these practices is associated with high organizational performance and good working relationships between the patient and the provider.

Conclusion: Overarching healthcare practices are important in increasing patient satisfaction in the healthcare system in Saudi Arabia. The literature explored underscores the following objectives: Strong leadership, patient involvement and focused team efforts to establish quality patient care environments. If done right, the above practices will result in improved patient care, and overall patient satisfaction.