Assessing the Level of Clinical Governance in the Saudi Public Healthcare Settings: Perspectives of Healthcare Professionals

Abstract

This study aimed to assess the level of clinical governance in the Saudi public healthcare settings from the perspective of healthcare professionals. Employing the descriptive analytical approach, the research utilized a questionnaire as the primary data collection instrument. The participants included healthcare professionals in three public hospitals in Riyadh city. A random sample size of 109Saudi healthcare professionals was targeted. The findings showed that the mean score for the quality standards in the hospitals is (3.64), indicating a generally positive perception among healthcare professionals. Also, accountability was perceived highly (3.68). On the other hand, transparency (3.15) and continuous improvement (3.17) got the lower mean scores out of the four components of clinical governance. Based on the research results, four key recommendations are proposed. First, develop comprehensive ethical guidelines to establish clear standards for behavior and integrity, complemented by regular training for staff. Second, improve communication and involvement by implementing feedback mechanisms, such as surveys and focus groups, to ensure employees feel valued and engaged in decision-making processes. Third, implement robust performance management systems that include clear metrics for evaluating employee performance, alongside opportunities for professional development to promote accountability and growth. Lastly, accelerate the adoption of modern technologies to streamline processes and improve service delivery, ensuring staff receive adequate training to utilize these tools effectively. By addressing these areas, healthcare organizations can foster a culture of transparency, accountability, and continuous improvement, ultimately enhancing the quality of care provided to patients.