Use of Technology in Coordinating Care Among Pharmacists, Physiotherapists, and Operations Managers

Abstract

Background: The aging global population poses significant challenges to healthcare systems, particularly in meeting the complex needs of older adults. The World Health Organization predicts a healthcare professional shortage, emphasizing the need for integrated care models that enhance service delivery for seniors. Information and Communication Technology (ICT) is vital in coordinating care among healthcare professionals, including pharmacists, physiotherapists, and operations managers, to improve health outcomes for older adults.

Methods: This study employs a scoping review approach, analyzing 36 ICT-based integrated care practice models sourced from nine databases, including PubMed and Scopus, alongside targeted journals. The review focuses on understanding practice models, early impacts, facilitators, and barriers to integrating ICT in care for older adults.

Results: The findings reveal that successful integrated care models utilize various ICT tools, such as electronic health records and digital communication platforms, to facilitate collaboration among multidisciplinary teams. However, barriers such as inadequate infrastructure, workforce shortages, and varying levels of IT proficiency among older adults hinder effective implementation. Notably, training for healthcare professionals significantly enhances care coordination and patient engagement.

Conclusion: The integration of ICT in care models for older adults is essential for improving health outcomes and addressing the multifaceted needs of this demographic. However, overcoming existing barriers requires targeted training, investment in infrastructure, and policy support to foster a sustainable integrated care environment.