The Effectiveness of Smart Applications on the Workforce Performance in the Saudi Primary Healthcare: Insights from Medical and Administrative Personnel

Abstract

This study investigated the usage of smart applications among medical and administrative personnel in primary healthcare in Saudi Arabia, focusing on their impact on workforce performance and the challenges faced in their implementation. Employing the descriptive analytical approach, the research utilized a questionnaire as the primary data collection instrument. The participants included 87 medical and administrative personnel at King Fahad Medical City (KFMC) in Riyadh. A sample size of 87 medical and administrative personnel was targeted. Data analysis revealed a generally positive perception of smart applications, with a total mean score of 3.57 indicating favourable attitudes towards their integration in service delivery. However, challenges such as weak data protection systems, inadequate training, and a lack of qualified personnel were identified, yielding a mean score of 3.68.  The other hand, the participants showed a high mean score of 4.36 for the workforce performance. The correlation analysis showed a positive relationship between the extent of smart applications usage and workforce performance. Based on these findings, the research recommended that comprehensive training programs should be implemented to improve staff proficiency in using smart applications, the hospital must strengthen data protection measures to enhance user confidence, fostering interdepartmental collaboration and communication will streamline processes, recruiting qualified personnel to manage smart applications is essential, and continuous monitoring and evaluation of application impacts on performance are also recommended.