Work Violence in Hospitals: Main Role of Healthcare Security Officers in Management Condition.

Abstract

Background: Workplace violence (WPV) in hospitals is a significant issue, particularly affecting emergency department staff. Some Health system, has implemented various strategies to address WPV, including staff education, cultural shifts, and interdisciplinary collaboration.

Aim: To evaluate the effectiveness of interventions designed to mitigate WPV in healthcare settings and highlight the critical role of healthcare security officers in creating a safe environment for staff and patients.

Methods: This study examines WPV incidents and preventive measures implemented Hospitals. It analyzes the hospital's adoption of evidence-based practices, legislative advocacy, and multidisciplinary task forces. Data from incident reporting systems, dashboards, and staff feedback were integrated to identify trends, challenges, and areas for improvement. Root Cause Analyses (RCA) and subcommittees were established to address specific concerns, including staff training and resource accessibility.

Results: WPV incidents increased during the COVID-19 pandemic due to heightened stress and patient volumes. Root causes included insufficient documentation, inadequate training, and a culture normalizing violence. Interventions such as staff education, awareness campaigns, and de-escalation training reduced WPV incidents in high-risk units. The formation of subcommittees led to a streamlined response framework, improved reporting processes, and the development of accessible resources through digital platforms.

Conclusion: Despite persistent challenges, the hospital's multidisciplinary approach has demonstrated progress in addressing WPV. Empowering staff with clear guidelines, robust training, and a zero-tolerance policy is critical for sustainable improvement. The role of healthcare security officers, alongside organizational leadership, is vital in fostering a culture of safety and accountability.